Chief Information Officer - Solutions and Partners 3-Small Business

The objective of this task area is to support Biomedical Research, Health Sciences and Healthcare by performing studies and analyses and providing operational, technical, and maintenance services for the systems, subsystems, and equipment, some of which interface with, and are extensions to, information systems throughout the federal government. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

1. Health Sciences Informatic and Computational Services
2. Health Communication Support Services and Enhancements to Facilitate Integration and Data Exchange at the Federal, State, and Local Level
3. Integration of Health Systems Across Federal Agencies and Public and Private Healthcare Systems
4. Modernization and Enhancement of Existing Health IT Legacy Systems
5. Automation of Administrative and Clinical Processes
6. Biomedical Information Services
7. Biomedical Modeling, Visualization, and Simulation
8. Biosurveillance and Disease Management Support
9. Scientific Computing Services
10. IT Clinical Support Services
11. Telemedicine (e.g., mobile health/mHealth)
12. Healthcare Payment Processes and Fraud and Abuse in Medical Claims
13. Health Emergency Preparedness and Response to Include IT Support for Epidemic and Bio-Terrorism Simulations, Emergency Response Training, Exercise Support, etc.
14. Security of Healthcare and Biomedical Research Systems
15. IT Service Management
16. Healthcare Systems Studies
17. Natural Language Processing Software and Services (Biology/Medicine Focus)
18. Medical Computer-based Training
19. Standards Development for Health IT Services 

The objective of this task area is to support the operation and maintenance of IT systems, keeping IT systems viable with supported vendor releases or off-the-shelf applications software upgrades.  Operations and maintenance on IT systems shall include all software and hardware associated with mainframes, client/server, web-based applications, and networking.  A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

1. Operational Support
2. Software Maintenance and Upgrades
3. Telecommunications Maintenance (Data, Voice, Images, including Wireless)
4. Infrastructure Management Services (IMS)
5. Configuration Management
6. Network/Hardware Support
7. Help Desk/IT Support
8. Resource Management
9. Backup and Recovery Management
10. Installation, Configuration, and Tuning
11. Electronic Software Licensing Services including license: deployment, management, tracking, upgrading, etc.
12. System Management
13. IT Training
14. IT Operation and Maintenance Planning
15. Data Quality Management
16. Transformation Services
17. Continual Service Improvement
18. Balanced Scorecard for Operations
19. IT Infrastructure Optimization

The objective of this task area is to support government services that are provided through digital, electronic means, creating a transparent interaction between government and citizens (G2C – government-to-citizens), government and business enterprises (G2B – government-to-business enterprises) and government interagency relationships (G2G - government-to-government).  A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

1. Data Warehousing and Data Mining
2. Business Intelligence
3. Web Development and Support
4. Electronic Commerce and Electronic Data Interchange
5. Customer Relationship Management
6. Knowledge Management (IT-based sharing/storing of agency individuals’ knowledge)
7. IT –Enhanced Public Relations
8. IT Strategic Planning
9. Records/Document Management
10. Business-to-Government (B2G) Solutions
11. Communications Management
12. Accessibility Services (508 and 504 compliance)
13. Automated Abstraction, Taxonomies, and Ontologies
14. Deep web and federated searching
15. Computational linguistics and machine-based translation
16. Telecommuting Support Services
17. Interactive Marketing

The objective of this task area is to develop customized software applications, database applications, and other solutions not available in off-the-shelf modular software applications.  A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

1. Requirements Analysis, Design, Coding, and Testing
2. Production Deployment
3. Application Prototyping
4. Multimedia Software for Patient/Staff Education
5. Program Evaluation Software
6. Administrative and General Decision Support Software
7. Business Intelligence and Analytics
8. GIS-Enhanced Planning and Program Evaluation Software
9. Web 2.0 Development and Management
10. Database Development and Management
11. Clinical Protocol and Quality Assurance Decision Support Software