The U.S. Federal Labor Relations Authority
The FLRA is charged with providing leadership in establishing policies and guidance related to federal sector labor-management relations and with resolving disputes under, and ensuring compliance with, the Federal Service Labor-Management Relations Statute. Supporting those efforts presented WebFirst with opportunities to assist the FLRA in making significant changes to the current content model and contributing to a more efficient site publishing workflow. WebFirst collaborated with the Product Owner to enable change management and stakeholder engagement activities.
WebFirst is currently supporting FLRA's digital initiatives, including a current site upgrade to Drupal 10, including Design and Customer Experience based enhancements. The collaboration between the agency and WebFirst underscores our commitment to innovation and stewardship in government technology solutions. We follow the latest U.S. Web Design System (USWDS 3), Section 508, and IDEA Act standards.
Moreover, our comprehensive services for the FLRA includes ongoing web support and maintenance, help desk, and training with a CX Focus. The Authority Decisions search was enhanced through the use of the latest Drupal Search technology which included the migration of over 8,000 decision files using custom scripts and configurations of the Drupal Migrate module.
Furthermore, our team developed Drupal modules to manage RSS feeds, content display Views, and decision search capabilities specifically designed for legal terms and punctuation. Our Customer Experience (CX) team and User Experience (UX) Designer implemented USWDS with Storybook and developed a cohesive, component-driven architecture.
These components allow the team to utilize atomic design principles to maximize reusability and enable automated UI accessibility testing. Our team continues to monitor the site for vulnerabilities and provides timely patches, as needed.
